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Message |
    
Graham Cox
Advanced Member
Username: T2driver
Post Number: 643
Registered: 11-2004
| | Posted on Tuesday, August 15, 2006 - 11:25 pm: | 
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I have a Motorola V6-series phone. It sucks. The reception is terrible. My wife has the same phone and hers works better.
I bought a high-dollar V3i RAZR phone with iTunes from an internet retailer to replace it. It was an unlocked international model. Two months after I got it, it stopped working (no damage, no exposure.) I have gone round and round with Motorola over this phone, and they refuse to honor the warranty because it is an international model.
What the •••• difference does that make? It is a new Motorola product, and they refuse to stand behind it. They graciously offered to allow me to spend an additional $175 (plus tax, plus shipping) to exchange it for a U.S. model.
In keeping with my promise to them, I am telling everyone I know that Motorola products suck, their customer service sucks, and their warranties are lies. If faced with a choice between a Motorola product and a competitor, please keep my experiences in mind. |
Mike Huss
Senior Member
Username: Mikhu
Post Number: 1219
Registered: 03-2003
| | Posted on Wednesday, August 16, 2006 - 02:41 pm: |
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I recently upgraded our phones for my wife and I (Alltel), and I got my folks hooked up with a new phone and plan (Verizon). BOTH places recommended against the RAZR, saying it was a big POS.
I also looked at a V something or other which they also recommended against. I ended up getting the LG AX5000's for us and they have been great.
My folks did end up with a Moto, but it is an E815 and it's been good, until now. I just got a call from them last night and they said the phone goes dead within 24 hours of charging. Our LG's go a WEEK between charges. He's going to a Verizon store today to see what they will do for a new battery since the phone is only a couple months old. I'll give an update if anything interesting happens there. |
Paul Hayslett
Senior Member
Username: Paulhayslett
Post Number: 1084
Registered: 02-2002
| | Posted on Wednesday, August 16, 2006 - 06:35 pm: |
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Happy LG user here. My wife and I have been using ours hard for 2.3 years (yeah, yeah, I know, time for an upgrade) without any problems. Still using the original batteries despite all the recharge cycles. LG phones don't have the "wow" factor of a late-model Motorola, but they can take a beating.
I had a Nokia before that. It was tough. I think it would have survived getting run over by a truck. But the battery only lasted 1 year.
"I don't mind playing anytime y'all can make me drunk/But Mr. Pinetop is sober now/Seems I've been playing here all night long/And you ain't bought the first drink somehow" -- Clarence "Pinetop" Smith
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Dan Listermann
Senior Member
Username: Listermann
Post Number: 3240
Registered: 03-2004
| | Posted on Wednesday, August 16, 2006 - 07:07 pm: |
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I have a razor. My only complaint about it so far is that it has a tendency to turn its ringer down to off all by it self while in my pocket. My prior phone did this too. I can't remember who made that one.
I have thought of Supergluing the switch to stop the problem.
Dan
(Message edited by listermann on August 16, 2006)
--This space is STILL being left intentionally blank.-
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dhacker
Intermediate Member
Username: Dhacker
Post Number: 369
Registered: 11-2002
| | Posted on Wednesday, August 16, 2006 - 08:13 pm: |
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Good for you Paul!
I am STILL using an old Audiovox CDM 9000. Not sexy, doesn't take pics, sounds like a phone when it rings, and won't store recipes. It does however, allow me to communicate remotely in a clear, reliable manner. (which is what I thought cell phones were supposed to do) It has great coverage and battery life, and until it bellies up, I have absolutely no plan to replace it. |
Steve Funk
Member
Username: Tundra45
Post Number: 205
Registered: 06-2004
| | Posted on Wednesday, August 16, 2006 - 09:32 pm: |
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Well, I was a long time Nokia guy until last week when my latest phone accidently went ka'ploop into my lauter grant half full of stout wort  I almost went with a moto replacement but ended up getting an LG CG225. I'm still getting used to it and am glad to see other LG users happy w/ theirs. Anyone want to try some can-you-hear-me-now oatmeal stout? It should be ready in a couple of weeks. |
Jake Isaacs
Intermediate Member
Username: Jake
Post Number: 365
Registered: 04-2002
| | Posted on Wednesday, August 16, 2006 - 10:28 pm: |
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My wife and I have been really happy with our LG phones. Mine even survived a trip through the washer THEN the dryer.
We also have a super-nice LG dishwasher that I put in when I renovated the kitchen. Very quiet and hassle-free. |
Fredrik
Senior Member
Username: Fredrik
Post Number: 3314
Registered: 03-2003
| | Posted on Wednesday, August 16, 2006 - 11:26 pm: |
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> they refuse to honor the warranty because it is an international model.
That sounds weird. I don't know what the laws are in US, but I think the first responsibility should be the retailer, and if they have a deal for someone else to deal with warranty that is fine too, but to sell something and claim there is no warranty sounds, or should be, illegal to me? Or maybe they asked you to send it to motorola international support? which might be another story.
The few times I've encountered companies that simply doesn't give a damn about unhappy customers, and then a couple of times, after giving them one chance to make me happy I have sent and email to their main office, and cc: to the legal authorities that are supposed to supervise these things. And every time it works. They might not give a damn about a single unhappy customer, but they might care if they receive attention from the authorities. A couple of times I have received both an apologee and my money back. One time it was a palm pilot and another time it was one of these phone companies that claim I had a subscription I hadn't. Both times, the simple "unhappy customer compaint" didn't work. But as soon as they found out that I was reporting things started to happen.
At least here, even though it is unlikely that a single case would cause the authorities to make a big deal out of something, the attention they get is enough to make a change.
At least here, some companies actually *make money* on disrespecting their legal obligations. And they make even more money when customers doesn't bother reporting them because it's not big money.
/Fredrik |
Bob Wall
Member
Username: Brewdudebob
Post Number: 163
Registered: 11-2004
| | Posted on Thursday, August 17, 2006 - 12:29 am: |
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My wife and I both have LG 1400's and they are just fine. Mine has survived alot of abuse and so has hers. We are ready for our 2-year upgrades and have not begun to shop, but I have not been impressed with any Motorolla product, ever. I was a Nokia guy for my last 3 phones and like the LG brand just as much. I will begin my bi-annual re-education on phone shopping soon. Motorola will not be on the list.
Steve Funk,
I will trade out some of my Sierra Clone I brewed as the innaugural batch for my new Stainless Conical for some of your "can-you-hear-me-now oatmeal stout"
Give a man a beer and he'll waste and hour. Teach a man to brew and he'll waste a lifetime.
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Ron Siddall
Member
Username: El_cid
Post Number: 134
Registered: 12-2005
| | Posted on Thursday, August 17, 2006 - 04:19 pm: |
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I feel the same way about GE products. They suck and their consumer complaint department is terrible.
This space open to interpretation
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Mike Huss
Senior Member
Username: Mikhu
Post Number: 1221
Registered: 03-2003
| | Posted on Thursday, August 17, 2006 - 04:30 pm: |
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Ron, GE electronics are made by Thomson electronics just like RCA and almost all of their stuff is cheap crap. Some of the higher end RCA stuff is decent, but for the most part I tend to steer clear of all things Thomson. |
Steve Funk
Member
Username: Tundra45
Post Number: 207
Registered: 06-2004
| | Posted on Thursday, August 17, 2006 - 06:55 pm: |
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Jake, a trip through the washer AND drier? Wow. Does NE1 have any horror stories concerning LG? Bob Wall, you're on! PM me w/details. myfirstandlastname at hotmail dot com shipping could be harsh, as we're pretty far apart but I'm game... |
Bob Wall
Member
Username: Brewdudebob
Post Number: 168
Registered: 11-2004
| | Posted on Thursday, August 17, 2006 - 08:08 pm: |
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Steve,
Send an e-mail to the one in my user profile. I cannot IM from work. I am actually suprised they let me surf here...
Give a man a beer and he'll waste and hour. Teach a man to brew and he'll waste a lifetime.
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Ron Siddall
Member
Username: El_cid
Post Number: 135
Registered: 12-2005
| | Posted on Thursday, August 17, 2006 - 11:23 pm: |
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Mike, I am talking about appliances but thanks for the heads up on the electronics.
This space open to interpretation
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Mike Reynolds
Junior Member
Username: Biernewbie
Post Number: 33
Registered: 04-2006
| | Posted on Monday, August 21, 2006 - 04:06 am: |
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Sony also will NOT back-up their international products here in the USA. |
Mike Huss
Senior Member
Username: Mikhu
Post Number: 1224
Registered: 03-2003
| | Posted on Monday, August 21, 2006 - 02:21 pm: |
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Update - Just to be fair to Motorola, talked to the folks this weekend and it turns out their battery was dying daily because they weren't switching their roaming area code while travelling. Once they started updating the area code to where they are at the time the battery has yet to run down. |
Bill Pierce
Moderator
Username: Billpierce
Post Number: 5803
Registered: 01-2002
| | Posted on Monday, August 21, 2006 - 02:33 pm: |
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I'm not a cell phone fan (don't get me started about the quality of service and the intentional complexity of pricing plans), but I did carry and use one while on vacation last month. I noticed that the battery life was quite a bit shorter when roaming than at home. I'm assuming the phone communicates with the network more frequently when roaming.
It's amazing that the @#$% things work at all. I recall my wife's cell ringing once when we were riding our bicycle in the middle of cornfields hundreds of miles from home. It was someone in India calling the cell number of a relative in the US (they missed the area code by one digit). |
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